Inside your company and close within its reach lies an underexploited and often hidden
resource: knowledge. It's in the individual minds of your people and in the group minds of work communities. It's in the processes and policies your people use to do their jobs. It's in the databases, libraries, Web sites and hard drives that collect your strategic information. It's in your patents and licenses. It's in the documents that your people use to store, add perspective to, and share their ideas...
resource : http://www.xerox.com/downloads/usa/en/k/kperspective_whitepaper.pdf
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